Frequently Asked Questions

Can ALC produce custom products?
Non catalog products can be made to order on a custom basis. Please contact us directly to discuss options.

How do I place an order?
All orders must be submitted by Requesting a Quote. You may use the web site or download our order form then email or fax us the completed pdf file.

If you would like to place an order using the web site, you can call us at 1-866-722-4188.

How will I know ALC has received my order?
ALC sends acknowledgment of orders via email at the time of the order scheduling.

What if I need to cancel an order?
Charges will be incurred for all work performed to date, plus a cancellation charge of $25.00.

Does ALC accept returns?
Returns will be accepted for damaged products. Contact us for return authorization.

May I request an exact quantity?
Yes. Exact quantity must be stated on the order. Any custom orders require a quote.

What payment methods does ALC accept?
We accept check (made out to American Leather Classics) and all major credit cards. Sorry, no C.O.D.

Is pricing subject to change?
All product details including: pricing, material, sizes and specifications, and packaging are subject to change without notice. Products shown in photography may be for viewing only. Please read product information carefully for decorating method, features and included items.

Is the color I pick going to match what is pictured?

Due to slight color variations in the color die lot of leather the color may be slightly different from what is pictured.

ARTWORK:

What are ALC artwork requirements?
Visit our Art Requirements page for details. Contact us for more information.

Do you charge an initial set up fee?
Yes, ALC has a $60 die charge per 3.25” x 3.25” impression. Contact us for pricing of larger impressions.

Can I get a sample before my product is produced?
Yes, pre-production samples are billed at piece price plus shipping charges and die charge of $60. For random samples, submit purchase order or other written request.

What do I need to know about trademarks?
Trademark authorization is assumed to be transferred to ALC by the client regarding the use of any and all trademarks presented for reproduction. ALC assumes no responsibility in trademark or copyright disputes. Catalog examples showing logos, designs, insignias and any or all trademarks, shown within this catalog, are to serve only as imprinting examples. They are not presented for resale, nor are they to be construed as product or brand name endorsements by or for the trademark owners. All trademarks are the property of their respective owner.

TURN AROUND TIME & SHIPPING:

How long is production time?
Normal production time is 15 working days or less from receipt of production-ready order using custom imprints, subject to available inventory. Order requiring proofs are not considered production-ready until the proof has been approved.

Can I rush an order?
Yes, ALC will make every attempt to accommodate rush orders. Some product and decorating methods can be expedited to meet special requirements. Contact ALC prior to placing your order if you wish to receive product before the published normal production time.

How are products packaged?
ALC bulk packs all products for shipment.

What method does ALC use to ship?
ALC uses UPS ground for a standard shipping method. Once a shipment leaves our factory, we will not be responsible for any delays caused by shipping carriers. Other shipping methods must be requested when placing an order.

Does ALC insure its freight?
Insurance is added to all orders.

What about foreign shipments?
All charges for required paperwork, duties/fees or handling will be submitted via invoice. ALC will not be held responsible for any shipment requiring customs clearance.

How about freight claims?
All orders are shipped prepaid, unless otherwise specified. The recipient must initiate claims. Title passes upon consignment of merchandise to the carrier.